FAQ

How long does the battery last?

The 10,000mAh battery is built for long days. Runtime depends on the speed you use — lower speeds last the longest. The digital display always shows how much charge is left.

How do I charge it?

Use the included USB-C cable with any USB wall plug, laptop or power bank. You can keep using the fan while it charges.

Can I charge my phone with it?

Yes! The built-in USB port turns your Ventro into a power bank.

Is it loud?

The brushless motor is smooth and steady. On the highest speed you'll hear a gentle whoosh — on lower speeds it's barely noticeable.

How do I wear it?

Clip it onto your belt or waistband so the air blows up under your shirt, hang it around your neck, or stand it on a desk or table.

How long does shipping take?

Australia: free shipping. Orders are dispatched within 1–2 business days and usually arrive in 2–6 business days. New Zealand: free tracked shipping, 7–14 business days. You'll get a tracking link by email as soon as your order ships.

How do the multi-buy discounts work?

Buy 2 fans and save A$20, buy 3 and save A$50. The discount is applied automatically in your cart — no code needed.

What if I don't like it?

You're covered by our 30-day stay-cool guarantee. Contact us and we'll sort it out.

Is there a warranty?

Yes — every Ventro Pro has a 12-month warranty against manufacturing faults. See our Returns & Warranty page.

Do you offer bulk or business orders?

Yes — kitting out a crew of 5 or more? Contact us with how many fans you need and we'll send you a trade price.